Neo CRM Troubleshoot Guide

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  1. Responding to questions or problems regarding the item and its features
  2. Fixing bugs and reported issues
  3. Providing updates to ensure compatibility with new software versions

Please remember you have purchased a very affordable application and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your connivance, so please be patient, polite and respectful.



How to Fix HTTP error code "404 page not found"

A 404 error is an HTTP status code that means that the page you were trying to reach on a server couldn't be found on their server.

Check the Apache .htaccess file!

An HTTP 404 error can be caused by a problem with your Apache configurations .htaccess file. By deafault this file remains hidden in many systems so please enable show hidden files feature of your system and do not forget to upload it to your server directory.

Please extract htaccess_file_to_solve_404.zip to your project directory.

Check Your Server Logs!

If your problem is not solving by above steps, you need to check your log folder and troubleshoot the server.




How to Fix HTTP error code "500 internal server error"

he HTTP error code "500 internal server error." This error means there is a problem on the server side. It is an all-purpose error, which means a serious problem in server is preventing your application from functioning.

Check Permissions!

An HTTP 500 error can be caused by a permissions problem with your website's files or folders. Check the permissions on all of your main folders and scripts. Most PHP files need to have their permissions set to 755.

Check the Apache Files!

An HTTP 500 error can be caused by a problem with your Apache configurations. If you have scripts or CGI programs which are generating a 500 error, check to make sure they have permission to run in the directory where they are located. Apache will not allow programs to execute by default. Permission must be given in either an .htaccess file in the directory where the program runs, or in the website's main Apache configuration file.

  1. extract_to_project_root.zip for Shared hosting users
  2. extract_to_project_root_dedicated.zip for Dedicated hosting users

Check Your Server Logs!

If your problem is not solving by above steps, you need to check your log folder and troubleshoot the server.




How to Fix Invalid username/password even I set them correct

This issue caused by your server session module. It can be simply resolved by adding session_start(); to your index.php and crm/index.php after the starting <?php tag.








How to Fix first time login issue, nothing happen with the correct user email

This issue caused by your server session module. It can be simply resolved by adding session_start(); to your index.php and crm/index.php after the starting <?php tag.








How to Fix Installation is taking infinite time

Your server has very limited php execution time, please set it to at least 300sec in php.ini.




How to Fix NGINX page not found issue

The application is compaitable with NGINX, however we recommend it with Apache.

1. Please add the following re_write rule to your host config file for project path follow same rule for project_path/crm also.

---------------------------------------
   if (!-e $request_filename) {
   rewrite ^/(.*)$ /index.php?/$1 last;
   }
----------------------------------------

2. Open project_path/index.php and add session_start(); at starting of file.(Optional)


Note! Free free to write us to [email protected], if your problem is not solved.

                  Neo CRM Troubleshoot Guide
                  by Ultimatekode